For Shack users

Help & tutorials.

Step-by-step guides to Shack on the web, Mac, Windows and Android, and to the admin console. They live inside your workspace, so sign in there to read them.

Open the tutorials in your workspace

You'll sign in as usual, then land on the tutorials.

https:// .shackchat.app

The first part of the address you sign in at.

What's inside

Everyone with an account sees the first part. Admins see both.

Everyone

Using Shack

  • Getting started, and adding a second organization
  • Channels and direct messages
  • Sending messages: threads, reactions, pins, sending later
  • Tasks and reminders
  • Search, files and voice notes
  • Calls and screen sharing
  • Your status and notifications
  • Settings and keeping your account safe

Admins

Running your workspace

  • The admin console
  • Adding and managing people
  • Your domain, licence and email
  • Security and company sign-in
  • Records, problem reports and your data
  • Running Shack on your own server

Still stuck?

Write to us and a person will answer.

Contact support